BOOKING: OFFER, PRELIMINARY RESERVATION, BOOKING POLICIES, CONFIRMED BOOKING,INVOICE, PAYMENT AND BOOKING DOCUMENTS
An offer made by Adventures in Luosto is valid for 7 days, unless otherwise stated. Adventures in Luosto can with discretion accept and hold a preliminary reservation for three working days, unless otherwise agreed. An offer or a preliminary booking will automatically expire unless the customer contacts Adventures in Luosto and confirms the booking. Written confirmations are preferred and desirable, in addition to a possible phone contact.
Offer or/and preliminary booking is secured after the customer has paid the advance / reservation fee (20% of the total, non-refundable) by the due date (14 days from the invoice issue date) or has paid both the advance and final payment at one time. The final invoice must be paid no later than four (4) weeks prior to the start of the reservation.
If the invoices are not paid by their due date, the reservation can unilaterally be released for sale by Adventures in Luosto. Leaving an invoice unpaid, does not count as a cancellation and a written cancellation is always required. The advance/reservation fee will be charged for all confirmed bookings and is non-refundable. If the accommodation can be sold to another customer, Adventures in Luosto may, with consideration, reduce the amount charged from the customer.
If the fees and payment terms are neglected, the booking may be canceled without further notification.
If there are 31-50 days (4-7 weeks) or more until the reservation, the total amount will be paid in two installments. Advance payment is due 14 days after the invoice date. The final payment is due 4 weeks prior to the beginning of the reservation.
If there are 15-30 days (2-4 weeks) or less until the reservation, the total amount will be due within 7 days of the invoice date.
The invoice/s are sent to the customer via e-mail or mail, along with information of the accommodation unit, driving directions and key collection.
CANCELLATION AND AMENDMENT
All cancellations must be made in writing (letter, e-mail, fax) Adventures in Luosto. Cancellation is valid from the moment the cancellation is received by Adventures in Luosto. If the cancellation is not received for some reason, but the customer can show credibly that he/she has sent the cancellation, the cancellation will be accepted.
All confirmed bookings will be charged the 20 % advance payment. If the cancellation is made later than 21 days prior to the start of the reservation, full price of the stay will be charged. If the accommodation can be to marketed and sold to another client, only the 20% reservation fee will be charged.
If the client wished to change the reservation (destination, dates, extra services or number of persons), Adventures in Luosto has the right to charge €18 changing fee. All changed are to be made no later than four (4) weeks prior to the start of the stay. All amendments made later than that will be considered as cancellation of the previous booking and as a new booking.
CANCELLATION IN CASE OF ILLNESS
The customer has the right to cancel a family reservation and receive a refund (excluding the 20% advance payment) for paid accommodation and services of Adventures in Luosto, in case of a serious illness, accident or death in the immediate family, and if it would be unreasonable to expect the family to leave for a holiday. Immediate family is considered to be the spouse, unmarried partner, children, parents, in-laws, siblings, grandchildren or grandparents.
If the reservation is not a family trip, a sudden illness of a single member of the group allows him/her to cancel and get refunded for individually priced services such as meals, linen sets, and activities. Refund for shared accommodation (cabins, lodges) is not possible, as the accommodation units are priced per unit, not based on number of lodgers. The person requesting the refund needs to be a pre-announced and registered lodger.
An official medical certificate and a travel ban issued by a doctor is required in all cancellations requiring refunds based on a medical situation. Epidemics like swine and bird flu influenzas are not accepted as bases for cancellation, neither are chronic or long-term diseases that were known before making a reservation. An individual travel insurance covering cancellation situations is highly recommended. Cancellations due to illness shall be notified to Adventures in Luosto in writing immediately.
Adventures in Luosto'S RIGHT TO CANCEL A BOOKING
In case of force majeure, Adventures in Luosto can cancel a reservation. The customer is then entitled to be refunded in full. If the fees and payment terms are neglected, the booking may be cancelled by Adventures in Luosto without further notification. If the reservation has to beinterrupted because of disruptive behavior, the customer has no right for refunds.
According to the Finnish Accommodation Act, all passengers must fill in a passenger card, giving the required information of the accommodating persons. Customers receive a passenger card with their accommodation keys. Failing to fill in the required passenger card is a criminal penalty.
STAYING AT THE ACCOMMODATION
The customer will receive key collection information after a booking is confirmed with the advance payment. Customer is expected to inform Adventures in Luosto the estimated time of arrival by phone or in writing in advance.
The customer is expected to return the keys to the appointed place at the end of their stay. Lost keys result in replacing the locks and costs will be charged from the customer.
Check in starting from 16:00 on arrival day.
Check out by 12:00 on departure day.
The cottage rental includes furniture, cooking and eating utensils and cutlery as well as the electricity for heating, cooking and lighting. Mattresses, blankets and pillows are included in the rent. Bed linen and towels are not included in the rent, but are offered as extra services.Final cleaning of the accommodation unit is not always automatically included in the rental prices. This service is recommended to be booked in advance. The customer is entitled to perform the
final cleaning him/herself with the instructions/guidelines provided. The cabin/accommodation unit is always checked by Adventures in Luosto staff after the stay and if the cleaning has not been satisfactory, a cleaning fee (minimum of 60€) is charged from the client. Adventures in Luosto also has the right to charge an extra cleaning fee from customers who have ordered the final cleaning but have left the cabin in worse condition than is expected from normal living.
Maximum number of people allowed to stay at the cabin is the maximum capacity reported in the accommodation descriptions of the unit. Placing a tent or a caravan on unit grounds without permission is prohibited. Pets are only allowed in appointed units and are always to be agreed in advance. Smoking is never allowed inside the accommodation.
Adventures in Luosto is not responsible for possible allergic reactions ie. due to air quality, dust, air or water pollutants, interior decoration or coating materials, natural or domestic animals, plants, …
Adventures in Luosto, is responsible for smoking, dust, air or water pollutants, interior decoration or coating materials, natural or home-animals, plants, or other reasons not caused by allergies or other problems for customers. Unless the apartments not specifically mentioned in the allergy, not for Adventures in Luosto, an item can not guarantee the suitability of people with allergies.
COMPENSATION FOR DAMAGE AND FORCE MAJEURE
The customer is obliged to immediately notify your holiday home or its contents for any damage caused, and replace them with Adventures in Luosto. Unannounced damages will be charged afterwards, the actual costs plus a 60 € vauriolisällä.
Adventures in Luosto, is responsible for a customer in the damage caused by unforeseeable force majeure (force majeure) or a similar reason (eg, natural phenomena, power failures, etc.), which is not due to Adventures in Luosto, and the consequences of aLa Carte Lapland Oy, could not reasonably have prevented. Adventures in Luosto is not responsible for any damage or inconvenience caused by regular natural phenomena.
All the resort of comments and complaints are addressed without delay cause for them arises and the time of booking directly to the owner or custodian. If the matter is not fixed, the customer must be taken within 72 hours of connection: Adventures in Luosto, respectively. If the matter is still not repaired, the customer may make a written complaint at Adventures in Luosto, respectively. This should normally be made within one month of end of the reservation.
If the client and the Adventures in Luosto, can not reach an agreement, the customer can bring the matter before the Consumer Disputes Board